 |
 |
|
|
Process |
Facts |
Q & A |
Contact
Billing Facts
Know your insurance plan's provisions and requirements. Be sure to read your benefits handbook and question your insurance company on any areas that are unclear
Please call your insurance company for authorization of hospital services if it is a plan requirement. You may be heavily penalized, or services may be denied by your carrier, if authorization isn't obtained in the timeframe your policy dictates.
Price quotes for services are estimates only. Your bill will indicate services as ordered by your physician. You final bill will reference your total charges, deposit paid and balance due.
Diagnostic information is sent to your insurance company and is part of your clinical information. Any questions regarding diagnosis coding need to be addressed with your physician, who will contact our coding department to make any appropriate changes.
Itemized statements are available upon request.
Medi-Cal and Medical Services for Indigents (MSI) representatives are available for those patients needing information regarding financial assistance programs. A Hoag Hospital representative can be reached
at 949/764-8431.
Deposits - If you have acceptable verified medical benefits, no deposit is required for most procedures. Please bring your insurance card and/or insurance form at time of registration. Otherwise, the hospital will require a deposit. The hospital accepts Visa, MasterCard, Discover and American Express.
Customer service representatives are available Monday through Friday from 8:30 a.m. - 5 p.m. to provide you with estimates of charges for upcoming surgical procedures as well as most deposit requirements. For inquiries, please call 949/764-8513.
The patient accounting staff is available Monday through Friday 8 a.m. - 4:30 p.m. to provide customer service to our patients regarding services at Hoag Hospital. Please call us at 949/764-5952 with your questions so we can help you.
Our patient accounting department can also provide billing for services rendered at the following Hoag facilities:
- Hoag Breast Care Center
- Hoag Cancer Center
- Hoag Health Centers (*radiology services only)
- Hoag Lido Surgical Center
- Hoag Surgicare
- James Irvine Surgical Center
|
|
|
|