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Process |
Facts |
Q & A |
Contact
Common Questions about Your Billing
Do you bill my insurance company?
Yes. Hoag Hospital will bill for hospital services. Please remember to present your current insurance information at time of registration.
Will you bill my secondary policy, too?
Yes. Upon receiving payment or denial from your primary insurance, we will gladly bill your secondary insurance for any balance.
Will I receive an itemized statement?
If at any time you wish to receive an itemized statement of your charges and payments, please call our patient accounting department and a representative will order one to be mailed to you. This process usually takes two or three days.
Who can I call if I have questions about my bill?
Please call our patient accounting department at 949/764-5952.
Our representatives will be happy to help you.
Does Hoag Hospital accept assignment from Medicare?
Yes, we do. By accepting assignment, Hoag Hospital agrees not to bill the patient for any charges Medicare disallows. However, we do bill patients for deductibles, co-insurance amounts and non-covered services.
Do you accept my insurance company's payment as payment in full?
We bill our patients for their deductibles,
co-insurance or co-payment balances as indicated by their insurance company.
Who else might I receive a bill from?
You will be billed separately by each physician involved in your care. These physicians usually include your surgeon, assistant surgeon, anesthesiologist, radiologist (if X-rays are performed), pathologist (if pathology specimens are examined), cardiologists, and any physicians who might interpret an exam ordered by your doctor.
Will my insurance cover these services?
Coverage varies. Please call your insurance company, plan administrator, insurance broker or the benefits (sometimes human resources) department of your employer with any question regarding coverage.
What does the balance I am being billed for represent?
The balance after your insurance has paid your deductible or co-insurance amount. Your insurance company is best able to help in clarifying your amount due. Most insurance companies provide you with an Explanation of Benefits to help answer any question.
Why do I have more than one account number?
A separate accounting number is generated for each outpatient date of service and each inpatient admission. This enables us to bill for specific charges and diagnosis relating to your care for that date of services, and enables your insurance company to apply the proper benefits. Exception: For recurring outpatient accounts such as physical therapy or radiation therapy, a separate account in generated monthly.
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